IT Support

Call Centre

IT Helpdesk and Support

Our Wilmington based helpdesk provide 1st, 2nd and 3rd Line technical support, delivering immediate assistance for your business IT needs. Our service includes incident handling call management, asset management, SLA and escalation management. Our personable, skilled technical team are on call from 09:00am – 17:30pm, Monday – Friday, you can also log calls using our 24hour ticketing service.

Automated Ticketing Service

Make use of our 24/7 customized and fully automated portal to log calls and raise tickets as an alternative to calling. Our portal is easy to log, track and escalate calls, and our interface is fully client branded ensuring a seamless integration into your internal processes.

Adding-Value to your Business

When you become a tecnologika helpdesk customer, why not consolidate the other calls you log, through our helpdesk. We can manage existing third party relationships on your behalf, giving you one number to phone when you have to log a call.

Complimentary third party support such as:

    • Network Circuits
    • Hardware Warranty Contracts
    • Software Support Contracts

Onsite Support

Tecnologika can provide you with a dedicated engineer for scheduled site-visits as frequently as needed. Use our engineers as your own onsite IT staff.

Contract Management

We take our job pretty seriously, this is why every support customer is allocated a SLA manager to oversee your contract. They conduct quarterly visits to review reports of our service to ensure our service is as efficient as possible.

Our SLA’s

Our service levels range from business critical support, 1 hr. response to business as usual, 8hrs response. Depending on the category of call logged our resolution time can be as prompt as 4hrs. We want to ensure you are operational to run your business

Case Studies

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Data Sheets

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White Papers

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